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Your travel is unlimited! Your plan will determine your rides range & speed in one charge.
Ride away hassle-free! Anything you might need, is already included ;)
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All MUTE rides are electric! That's a plus for you and our planet. Rides within the same plan are close to identical in specs!
Your MUTE ride is yours and has no restrictions on distance! Travel when you like, as much you like and how you like!
Your safety is our top priority! We will provide your personal road-safe helmet with your MUTE ride.
Charging your MUTE ride battery is like charging a phone! Sure it's a little bigger but it's only 10kg, it has a strap and easy to carry.
Plug it into an outlet and let it charge. 4-6 hours later and you're ready to go again!
Your MUTE ride comes with a sturdy phone-holder! So you're ready to ride and navigate the city with confidence...
Keep your ride safe with a certified lock. You can find your lock inside the boot of your MUTE ride!
Maintenance? Repairs? We've got you! MUTE takes care of your moped’s maintenance and repairs should something malfunction.
Where's the party? It's right here! Third party includes liability insurance, and fire and theft are also covered by MUTE’s insurance policy.
Your MUTE ride broke down or got a tyre puncture? No worries, our 24/7 roadside assistance partner will assist you and your MUTE ride.
How much range and speed do you need?
Don't see your region? Reach out and tell us where we should go next...
For every vehicle we put on the road, we monthly plant a tree to help offsetting its production carbon emissions!
Reach out and tell us why we should open in your city!
Where's my city?For every moped we put on the road, we monthly plant a tree to help offsetting its production carbon emissions.
Show me the trees...Our FAQ's not enough?
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Our e-MUTE’s are fully licensed and state-of-the-art electric 2-wheeled mopeds with different max. speed and range specifications.
We believe using electric mopeds is 10 to 15 times cheaper than an average car and saves you tons of travel time every day, not to mention the parking convenience. It’s also affordable and more practical compared to public transport and any shared mobility offering. Did we mention you can store your helmet and your own gear under the seat? Give it a try, it will change your life!
We live by the principle “walk in, ride out”. Our monthly moped subscription service is simple: contact us, provide a few documents, pay your first month, and agree on a pick-up or delivery time. We will take away the full hassle of owning a vehicle by taking care of everything for you regarding insurance, maintenance, theft and accidents.
Without any extra cost, on top of the awesome ride, we provide a helmet, a lock, a phone holder and a charger. It goes without saying insurance, accident support, and maintenance is included. Our customer service is there for you through email / WhatsApp / WeChat / phone (Mon-Fri 9am-6pm).
In Europe you will need an AM license, which commonly is provided when getting your car B license. Please contact us for any questions regarding driving licenses and we will support you to get you ready for your e-MUTE.
Commercial delivery is strictly NOT allowed on URBANITE rides without prior consent from us.
You can cancel your subscription at any time (at least 7 days before your next renewal) and return your ride at the end of your running month. We are sad to see you go, but know that you’ll be back! Simply send us an email, WhatsApp, WeChat, etc.
Get in touch with our customer service through email, WhatsApp, phone, etc. We will help you out as soon as possible and get you a replacement moped if your moped is not repairable within 48 hours.
Let’s hope you will never experience an accident with your ride, but should it happen please contact our customer support as soon as possible so we can inform the insurance company. Also, it is necessary to fill out an accident form which is under the seat of your ride. This form will give the insurance company all the details of the other party, witnesses and description of the accident. Send us a copy or picture of this form as soon as possible. Should there be no agreement with the other party who is at fault, it is necessary to request the police to come on site and create a police report.